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In the era of instant messengers, customers today don’t prefer to wait for an email response or make repeated phone calls to sort issues or gather further information.
In this connected era for customers, such channels as instant Wholesale Serge Ibaka Jersey , multi-channel, media rich are becoming the primary mode of communication and they feel most at ease using them. It is thus natural for them to expect companies to offer service to them as well in these channels.
Responding to this, businesses today are adopting the new channels for customer service such as Twitter Direct Messages, Facebook messenger service Wholesale Kyle Lowry Jersey , and WeChat, etc. to keep in sync with changing customer needs. These channels enable fast interaction and they are also more efficient since it allows the customer service representatives to offer personalized service and handle more customers.
Given this trend, automotive dealers CANNOT afford to depend on methods of communication they have been using so far to connect with customers. With the vast array of technological advancements introduced in the recent past, dealers have the option to deliver enriched face-to-face interaction via online channels Wholesale OG Anunoby Jersey , combining convenience and efficiency.
Don’t Lose Touch with Connected Customers
Real-time engagement platforms are powerful solutions that can be leveraged by companies to offer quality customer support. The platform is based on cutting edge WebRTC technology that is a secure and simple solution not requiring complicated software installations or licenses. Browser-based and cost-effective, this platform offers multi-faced tools like cobrowser, live chat, video chat Wholesale C.J. Miles Jersey , content sharing which enable online businesses to provide omni-channel augmented support.
The following 5 key features of the platform highlight the power of the platform:
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